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Legal Information
At Whiskey Rain Co., we are committed to full compliance with all federal, state, and local regulations. As a veteran-owned business and FFL holder, we prioritize safety and integrity in every custom engraving, apparel project, and firearm sale. Our legal policies are designed to protect our customers and the community while maintaining the high standards of craftsmanship and responsibility we are known for. Please review our compliance guidelines, privacy policy, and terms of service for detailed information on how we operate and handle your data and firearm transfers.
Terms of Service
Whiskey Rain Engraving | Lima, Ohio
Effective Date: October 12, 2026
Welcome to Whiskey Rain Engraving. By using our website, purchasing products, or requesting services, you agree to the following terms and conditions.
Products and Services
Whiskey Rain Engraving offers firearm sales, special orders, firearm engraving, barrel porting, custom laser engraving, personalized merchandise, and custom apparel.
Custom Orders and Design Approval
Customers are responsible for reviewing and approving designs before production begins. Once engraving, printing, or customization has started, changes may result in additional charges.
Payments and Deposits
Custom projects may require a 50% deposit before work begins, with the remaining balance due upon completion or pickup. Deposit amounts and cancellation conditions will be disclosed before payment.
Customer-Supplied Items
Customers must confirm that they are authorized to provide items for customization. We will take reasonable care when handling customer property. Any limitations concerning existing damage, material defects, or risks associated with customization will be discussed before work begins.
Production Times
Completion times are estimates and may vary based on project complexity, material availability, and order volume. Customers will be notified of significant delays.
Intellectual Property
Customers are responsible for ensuring they have permission to reproduce submitted logos, artwork, trademarks, and copyrighted designs.
Right to Refuse Service
Whiskey Rain Engraving reserves the right to decline orders involving unlawful activity, unsafe modifications, prohibited content, or other legitimate business concerns, consistent with applicable law.
Firearm Sales & Compliance Policy
Whiskey Rain Engraving is a federally licensed firearms dealer (FFL) located in Lima, Ohio. We are committed to conducting all firearm transactions in accordance with applicable federal, state, and local laws.
Firearm Purchases
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All purchasers must meet applicable legal age and eligibility requirements.
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Valid government-issued identification is required.
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ATF Form 4473 and a background check are required when applicable.
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Firearms will not be transferred to individuals legally prohibited from receiving or possessing them.
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Online purchases and special orders do not guarantee eligibility or approval for transfer.
Special Orders
Special-order firearms are subject to availability, pricing confirmation, and applicable transfer requirements. Deposit and cancellation terms will be disclosed before an order is placed.
Firearm Transfers
Firearms requiring transfer through a licensed dealer will be transferred only in accordance with applicable laws. Out-of-state transfers will be coordinated through an appropriate receiving FFL when required.
Firearm Engraving and Barrel Porting
All firearm modification requests are subject to inspection and approval. Whiskey Rain Engraving reserves the right to decline modifications that may be unsafe, unlawful, or unsuitable for the firearm.
Modifications may affect manufacturer warranties, performance, and reliability. Customers should discuss applicable risks before authorizing work.
Compliance
Whiskey Rain Engraving reserves the right to delay, decline, or cancel any firearm transaction that cannot legally be completed. Any applicable refund or cancellation terms will be disclosed before purchase.
All firearm transactions are subject to applicable laws and required verification procedures.
Privacy Policy
Effective Date: October 12, 2026
Whiskey Rain Engraving respects your privacy and is committed to handling customer information responsibly.
Information We Collect
Depending on how you interact with our website, we may collect:
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Name, email address, and phone number
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Billing and shipping information
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Order details and customization requests
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Artwork, logos, and submitted designs
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Website usage information collected through cookies and analytics
How We Use Information
We use customer information to process orders, communicate about projects, provide customer support, fulfill legal obligations, and improve our services.
Payment Processing
Online payments may be processed through third-party payment providers. Their collection and handling of payment information are governed by their applicable privacy practices.
Information Sharing
We may share information with service providers as necessary to process payments, fulfill orders, operate our website, or meet legal requirements.
Firearm Transaction Records
Information collected for regulated firearm transactions is handled according to applicable federal and state recordkeeping requirements.
Our website may use cookies and similar technologies for website functionality, analytics, and other disclosed purposes. Available cookie preferences will be provided where required.
Data Security
We use reasonable administrative and technical safeguards appropriate to the information we handle. No internet-based system can guarantee complete security.
Privacy Requests
Customers may contact us to ask questions about their information or request access, correction, or deletion where applicable law permits.
Returns & Refunds Policy
At Whiskey Rain Engraving, we take pride in the quality of our products and services. We want customers to understand our policies before placing an order.
Custom Engraving and Personalized Products
Custom engraving, personalized merchandise, and custom apparel are generally nonreturnable for change of mind once production has begun.
Customers must approve designs before production. Changes requested after approval may result in additional charges.
Defective or Incorrect Orders
If you receive an incorrect or defective product, please contact us promptly with your order information and photographs when possible. We will review the concern and provide an appropriate resolution consistent with applicable law.
Firearm Sales and Special Orders
Firearm returns, cancellations, and special-order refunds are subject to the terms disclosed at purchase, applicable law, and any relevant manufacturer warranty.
Deposits
Any required deposit, whether refundable or nonrefundable, will be clearly identified before payment. Cancellation terms may depend on whether materials have been purchased or work has begun.
Customer-Supplied Items
Customer-supplied items will be handled with reasonable care. Pre-existing damage, material limitations, and known customization risks should be documented before work begins.
Order Pickup
Customers will be notified when their orders are ready. Items remaining unclaimed may be subject to separately disclosed storage or disposition procedures consistent with applicable law.
Questions or Concerns
Please contact Whiskey Rain Engraving at 567-712-3662 before returning any item or requesting cancellation.
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